Terms & Conditions

General Terms & Conditions

All our consultations are free and will be carried out by one of our expert hair stylists.  This complimentary consultation includes a complete analysis of your hair, the condition of your scalp, your hair texture, your hair’s natural abilities and your lifestyle.  Your stylist will also guide and advise you on how to take care of your hair at home, so that your hair remains healthy and manageable and you get the most out of your hair service after leaving the salon. The time allowed for a consultation can vary but is typically around 15-30 minutes. 

If you are not satisfied with any service, please call us within 48 hours of your appointment.  No refunds or alternative services will be offered before your hair is fully assessed by a salon manager, supervisor or director.


It is essential that you advise us of any medical conditions and allergies prior to arrival so that we can ensure our services and treatments are suitable for you. If you have any medical or special requirements then please inform us at the time of booking and we can advise you and be prepared for your visit. Please rest assured that we conduct the highest levels of discretion on delicate personal issues.

Visit our COVID AWARE page to find out about the COVID-19 health & safety measures we have in place to keep both you and our team safe.

Please Note: If you are more than 15 minutes late, we may have to ask you to re-schedule your appointment or offer an alternative service or day for your appointment.

Skin (Patch) Tests

If you are a new guest to the salon, a skin test 48 hours before your visit will be required for any colouring service.
If you are an existing guest, new industry requirements mean that if you have not had a colour service with us within 6 months, you must have a skin test again before to your next visit.

Gift Vouchers

Futura Hair gift vouchers are valid for one year from the date of purchase. Please note that vouchers are non-refundable, non-transferable and cannot be exchanged for cash. When redeeming a voucher, change cannot be given but any remaining amount will be credited to the recipient’s account for later use.


We regularly run promotions throughout the year on products, services and treatments. Please note that these promotions are subject to the following terms and conditions:

  • Specific time frame, outlined in the published information.
  • Promotions cannot be used in conjunction with any other offer.
  • Subject to availability.
  • Available with selected stylists only
  • Only while stocks last (Products).


All pricing is subject to consultation. Our prices may change without prior notice and are subject to VAT.

Product Refunds, Returns & Exchanges

Retail products will only be refunded or exchanged if returned in the same condition as they were originally purchased from Futura Hair, un-opened, with their seal intact and with the original receipt - or if there’s a fault with the product.

This does not affect your statutory rights.

Cancellation Policy

Your appointments are very important to us. The service you book is especially devoted to you. At Futura Hair, we understand that circumstances may change and booking amendments may be necessary, we therefore kindly request a 48 hour cancellation notice.

Strict 24-hour cancellation policy:

Please understand that if you forget to cancel your booking within 24 hours of your appointment, then we may completely miss the opportunity to fill that time slot for guests that are waiting on available appointments, meaning that they too may miss out on receiving our services.

We send you a 24-hour appointment reminder via text message - so a cancellation less than 24 hours before an appointment will then regrettably result in a cancellation fee of 25% of the total service originally booked. If a multiple service or group appointment is cancelled in less than 24 hours from the booking time, the 25% cancellation fee will be per service.

“No Shows” will be charged at 50% of the service(s) amount.

Terms of Website Use

This page (together with the documents referred to on it) tells you the terms and conditions (the “Terms and Conditions”) on which you may make use of the FuturaHair.Salon website (the " Futura Hair site" or the “Site”) whether as a guest or a registered user. Please read the Terms and Conditions below carefully before you start to use the Site.

By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by the Terms and Conditions.

Futura Hair reserves the right to and may change these terms at any time and will post such changes online. Please review these terms regularly to ensure you are aware of any changes as your continued use of FuturaHair.Salon after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

Links From Our Website

This Site may contain links to other sites and resources provided by us or by third parties. Such links are provided solely for your use and convenience. The link does not represent any endorsement or recommendation by us and does not mean we have any association with the linked website and we have no control over the contents of those sites provided by third parties and accept no responsibility for them for any loss or damage which may arise from your use of them. Where such sites are provided and operated by us you will be bound by our terms and conditions on such sites.

Any relationship you enter into with these sites is at your own risk and we strongly suggest you read their terms and conditions and privacy policies.

Privacy Policy

Please review our Privacy Policy, which forms a part of these Terms and Conditions and governs your visit to the Site, so that you may understand our privacy practices.

About FuturaHair.Salon

FuturaHair.Salon is a site operated by FUTURA HAIR GROUP Ltd. (“we”, “us” or “our”) with:

Registered address: 83 South Street, EXETER, Devon EX1 1EQ.
Registered in England under Company Reg. No: 08353297
VAT Reg. No.154 293017


FuturaHair.Salon takes every care possible to ensure that product, service and treatment descriptions, imagery, awards, associated clinical trials and all other information is correct at time of publication on the site. However, although every effort is made to ensure such accuracy, Futura Hair does not accept responsibility for errors in content. The site will be kept as up-to-date as possible at all times however, if a service, product, treatment, location, or result update has been made since a previous update on the FuturaHair.Salon website, some variations may occur in (although not limited to) size, price, description, product results, design, packaging and availability.
Futura Hair will do its best to ensure that the website is always available and functions correctly, however we make no warranties as to the availability or accessibility of the website, and we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we and other members of our group of companies expressly exclude:

  • All conditions, warranties and other terms which might otherwise by implied by statute, common law or the law of equity.
  • Any liability for direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
    −         Loss of income or revenue
    −         Loss of business
    −         Loss of profits or contracts
    −         Loss of anticipated saving
    −         Loss of data
    −         Loss of goodwill
    −         Wasted management or office time; and for any other loss or damage of any kind, howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.


You guarantee that the personal information which you provide when you register on FuturaHair.Salon and its associated shopping sites is true, accurate and current in all respects. Please see our Privacy Policy regarding the treatment of your personal information.
When registering on FuturaHair.Salon you accept and agree that your personal data provided during registration will be sent to the database owned by FUTURA HAIR GROUP Ltd.  

If you do not agree to your data being held please do not register with us. Once you shop and purchase online at FuturaHair.Salon, you agree to abide by our terms and conditions and privacy policy. FuturaHair.Salon may also contact you through email communication unless you opt out accordingly which, you may do at any time by clicking ‘unsubscribe’ on your most recent email or by emailing Front-of-House@FuturaHair.Salon or calling (01392) 213 217.

You are responsible for maintaining the confidentiality of your account and password and taking all reasonable measures to prevent unauthorised access to your account. You accept responsibility for all activities within your account or activities that affect your password. You must contact us immediately if you believe that your password has become known to somebody else, or may be used in any way that is has not be authorised by you. If you forget your password, we will reset it upon your request and send it to the email address you specified when you registered, simply contact Front-of-House@FuturaHair.Salon.

If your personal information changes or you would like to cancel your account then please notify us by contacting us.
Futura Hair and its partners and shopping sites provide access to the site on a temporary basis and reserve the right to withdraw or amend the service we provide on our site without notice and/or terminate accounts without prior notice.


FuturaHair.Salon and its entire content belong to FUTURA HAIR GROUP Ltd. and its affiliates where applicable. including copyright in all of the text, logos, icons, images, graphics, video and audio clips, animations and software yet is not limited to these descriptions should other property appear on the site.


You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach your right to use our site will immediately cease.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack (DDoS), viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or any website linked to it.


If you wish to complain about any matter, please contact us on (01392) 213 217 or email Front-of-House@FuturaHair.Salon. Your use of this Website shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.


Whilst accessing this site, you are agreeing to the Terms and Conditions on the Site. If you act negligently in any of the responsibilities specified in these Terms and Conditions (including our Privacy Policy), you shall be liable for all the losses and damages that this may cause to Futura Hair and our partners. You acknowledge and agree that these Terms and Conditions, (including our Privacy Policy) constitute the complete and exclusive agreement between us concerning your use of FuturaHair.Salon.

If you have any questions regarding these Terms and Conditions, please contact us:

Email: Front-of-House@FuturaHair.Salon
Tel:     (01392) 213 217